Delivery & Returns

Delivery

All of our prints are made to order, so delivery timeframes vary, anywhere from a few days to a few weeks depending on the size, medium, current workload and your location. We'll confirm an expected timeframe with you when we confirm your order.

We offer free delivery Australia-wide on orders over $150. For orders under that amount, delivery is charged at cost and confirmed with you before your order is finalised.

International delivery is available by enquiry. Cost and timeframe depend on your location, so get in touch and we'll quote it for you directly.

Your print will be carefully packaged for transit. If anything arrives damaged, please contact us straightaway (ideally with a photo of the damage) so we can sort it out.

Returns

Because every piece is made to order specifically for you, to your chosen size, medium and finish, we're generally not able to offer refunds or exchanges for a simple change of mind. We'd rather get the details right before production, so we'll always confirm the size, medium and price with you before we begin.

If your print arrives faulty or damaged, or isn't what was confirmed with you, contact us within 7 days of delivery at whitsundayartimages@gmail.com and we'll arrange a repair, replacement or refund as appropriate.

Nothing in this policy limits any rights you have under the Australian Consumer Law, which apply regardless of what this page says.

This is a plain-English starting draft, not legal advice. We recommend having this page reviewed to make sure it fully reflects your obligations under the Australian Consumer Law.